Instantly view all or any agents' call statistics.

View current agent status, who they are talking to, how long they have been talking etc.

View the number of calls completed so far, the number of calls left in Power Dialer's Call Queue etc.

Record agent's calls on demand.

Stop and Start Power Dialer.

Rapidly reorganize agent Call Lists. 

Change user settings remotely.

View, print and export detailed logs of all calls made and received.

Create pre-defined agent templates for specific campaigns.

For further information on Tapi Link, Power Dialer, Call Recorder or the Managers Console or to request a live demonstration click here now to contact us.

For pricing and other information visit our downloads page.

Take control of your agents' call environment.

Just click to re-organize an agent's outbound call list, view up-to-the-minute call statistics, check and print call logs, and manipulate agents' workloads to match individual skill sets and to meet changing priorities.

Need to refocus an agent to a new campaign? It's a snap with Managers Console.

Need to check a trainee's telephone skills? Simply click to view the relevant contact record or just click on "Record" to save the call recording for playback.

All of this happens in real time - so you can rapidly assess the results and adjust agents' workloads to meet the changing needs of different call campaigns and staffing levels.

The Managers Console is a simple-to-use yet powerful tool for monitoring and optimizing your agents calling patterns. It is ideal for large call centre environments, sales teams and small telemarketing units.

Call Centre Technology for Teams

To download the Manager Console For Tapi Link PDF file click here.

The ultimate companion to Tapi Link for GoldMine and Power Dialer for GoldMine for Call Centre Managers and Team Leaders. 

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